Lloyds Banking Group is a leader of collaboration and puts team work at the centre of their entire organisation in order to reinforce innovation and help make a real difference to the lives of their customers. To support this we are currently looking to recruit Service Desk Analysts to work as part of its highly skilled team to provide technical support to its staff in a fast paced environment.

As an integral part of the organisation you will be responsible for:

* Providing 1st line support to business users across the network

* Reducing the number of incidents progressing to 2nd line support

* Remotely accessing users computers

* Resetting passwords

* Analysing situations and evaluating problems to come up with the best solution for the business and customer

* Managing the expectations of customers whilst having an empathetic understanding of their issue

* Providing training support to users at all levels within the business
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