The Role
Working within a busy Sales & Customer Services department, you will be dealing with customers, key accounts, and internal departments, to ensure customer orders are processed accurately and efficiently.
You will be responsible for the timely processing of customer orders, queries or requests by our customers or other AH colleagues.
Key Responsibilities
* Processing of customer orders and enquiries.
* Handling of emails within the Sales, Web & Returns Inboxes, directly contacting customers where necessary.
* Working towards the Sales Administration / Customer Service team objectives.
* Monitor the sales open order book, ensuring customer orders are delivered on time.
* Working with Key Accounts following and improving the required procedures.
* Answering incoming phone calls, being proactive when there are live marketing campaigns or up-sell opportunities.
* Create Pro-Forma Invoices.
* Organise customer returns and cred...

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