1st line Service Desk / Help Desk / Support Desk Consultant

Otley, Leeds, West Yorkshire

Competitive Salary

We provide industry leading recruitment software to our customers and you will be responsible for providing our users with expert help and support using our software.

We currently have an exciting opportunity for a customer focussed individual to join our 1st line Service Desk Team to provide help and support to our customers and users. You will act as the first point of contact, resolving issues where possible and escalating them if necessary. We are looking for an experienced problem solver with a passion for customer service and the ability to work using their own initiative.

Previous experience of ITIL and working on a Service Desk / Help Desk/ Support Desk in a 1st line role is an advantage but not essential. We are an ITIL aligned Service Desk Team and work to predefined SLAs.

This is an excellent opportunity for anyone looking to c...

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